1. Purpose

Journey has developed and markets a cloud-based data management and analysis solution (hereinafter “Cloud Journey”) accessible through the website journey.paris. Cloud Journey provides professional clients with an interface to store, analyze, and visualize their data.

These general terms and conditions (hereinafter the “General Conditions”) establish the terms under which the Client’s staff members and/or subsidiaries and/or subcontractors expressly authorized (hereinafter the “User”) may access Cloud Journey.

2. Platform Operator

Cloud Journey and the Services are operated by Journey, a simplified joint stock company (société par actions simplifiée), registered with the RCS, whose head office is located in Paris, France.

The company can be contacted at:

• Email: contact@journey.paris
• Website: journey.paris

3. Acceptance of Terms

Any User declares having read these General Conditions and expressly accepts them by creating an Account on the Platform. This acceptance can only be full and complete.

4. Access to Services

Access to Cloud Journey is restricted to professionals previously authorized by Journey under a license agreement.

The Client acknowledges that access to the Services is non-exclusive, with Journey remaining free to provide the Services to any other third party of its choice.

5. Platform Registration

5.1 Account Creation

Every User must create a personal account to access the Services according to the following procedure:

• Journey sends an email invitation containing an access link
• The User must activate their account within 10 days of receipt
• The User confirms their identity and chooses a password
• Journey reserves the right to verify Users’ identities

5.2 Project Accounts

The Client can create accounts dedicated to specific projects. The Account Administrator can invite other authorized users.

6. Personal Use

Access to the Services is strictly personal. The User commits to:

• Use the Services personally
• Not allow use by unauthorized third parties
• Maintain the confidentiality of their credentials
• Inform Journey of any fraudulent use

7. Description of Services

Cloud Journey enables:

• Data storage and analysis
• Data visualization and exploration
• Report and graph generation
• Controlled sharing of analyses

8. Financial Terms

The Services are provided according to the pricing conditions specified in the license agreement.

9. Data Hosting and Security

Journey commits to:

• Host data on secure servers located in the European Union
• Implement appropriate technical measures to ensure security
• Take necessary precautions to protect data
• Perform regular backups

10. Service Level

Journey commits to:

• Maintain 99.9% availability over a month
• Perform maintenance during defined time slots
• Inform the Client of planned maintenance operations
• Provide technical support

11. Intellectual Property

Journey retains ownership of all intellectual property rights to Cloud Journey. The User benefits from a non-exclusive license to use under the conditions provided in the contract.

12. Confidentiality

The parties commit to maintaining the confidentiality of exchanged information for 3 years after the end of the contract.

13. Liability

Journey’s liability:

• Is limited to direct damages
• Excludes indirect damages (data loss, loss of profit…)
• Is capped at the amount paid by the Client over the last 12 months

14. Personal Data Protection

Journey acts as a data processor for the Client’s personal data. A data processing agreement defines the respective obligations of the parties.

15. Termination

Termination may occur:

• At contract expiration
• In case of serious breach
• With 30 days notice

16. Applicable Law and Jurisdiction

These Terms are governed by French law. Any dispute falls under the jurisdiction of the competent courts of Paris.

17. Security Measures

Journey implements industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits
• Access control and authentication
• Network monitoring and intrusion detection
• Regular security updates

18. Data Processing

Journey ensures:

• Data is processed only on documented instructions from the Client
• Implementation of appropriate technical and organizational measures
• Assistance to the Client in fulfilling data protection obligations
• Deletion or return of all personal data after service termination

19. Modifications to the Terms

Journey reserves the right to modify these Terms at any time. Users will be notified of any significant changes at least 30 days before they take effect.

20. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of nature, war, cyber-attacks, or governmental actions.